|
To guarantee to keep a computer system in good working order needs a good documentation database, a good known-problems database, expertise, know-how, and speed. Our teams are well trained to that kind of job. Our maintenance services hinge on two axis :
|
|
Corrective maintenance is the elimination of the bugs of a system when they appear. Depending on the failure type and on the commitment on the service level, a call is open, the needed job is done by our team to repair the system and let it in working order. We are evaluated on the speed and the relevance of our job during the call. It is an emergency. --------- top of page--------- It is better not to be surprised. If the Y2K bug did not stroke, it is because most of IT departments had anticipated it (thanks to the media it is true). But, in many other cases we should have avoid emergencies. We can help you to analyze risk, to make necessary tests, and to anticipate what will happen if you are going to : - change a product version We plan and forecast these kind of events. At the opposite of corrective maintenance, it is not emergency. |